Warranty and Refund Policy of Soft Play
Our products are order to make, No Refund after order was proceeded to production!
Refund and compensation only available on following conditions:
Warranty: 14 months after soft play equipments were shipped.
New one will be sent, or the cost of damaged / lost one will be refunded.
Above policy available only under the blow terms and conditions.
1.Damage/Lost happens during shipping, when cargoss are dropped, crushed.
- Count the quantity of packages, take photos and videos when cargos were delivered.
- Report the problems to the delivery man and do not sign the delivery file.
- Contact us and send us the envidence of damage/lost during shipping.
- Solutions: New one will be sent, or the cost of the damaged one will be refunded.
2.Broken during daily use.
- Broken because of quality problem, like the structure strength, stitch, zipper.
- Do not touch the surface by hard things like key, metal chips etc.
- Clean the equipments and dry them before storage.
- Store equipments in dry and ventilated enviroment.
- Equipments designed for children under 6.