Warranty and Refund Policy

Our products are order to make, No Refund after order was proceeded to production!

 

Refund and compensation only available on following conditions:

Warranty: 14 months after soft play equipments were shipped.

New one will be sent, or the cost of damaged / lost one will be refunded.

Above policy available only under the blow terms and conditions.

1.Damage/Lost happens during shipping, when cargoss are dropped, crushed.

  • Count the quantity of packages, take photos and videos when cargos were delivered.
  • Report the problems to the delivery man and do not sign the delivery file.
  • Contact us and send us the envidence of damage/lost during shipping.
  • Solutions: New one will be sent, or the cost of the damaged  one will be refunded.

2.Broken during daily use.

  • Broken because of quality problem, like the structure strength, stitch, zipper.
  • Do not touch the surface by hard things like key, metal chips etc.
  • Clean the equipments and dry them before storage.
  • Store equipments in dry and ventilated enviroment.
  • Equipments designed for children under 6.

 

Shipping Details

Shipping to door by fast shipping and regular shipping.

All cost included (customs tax, importaiton charges, port charges), not extra cost after receiving the soft play.

Fast shipping by air, takes 5-15 days on shipping. Get tracking soon.

Regular shipping by boat(20-35 days) first, then by Post (Fedex, UPS, a week) or truck(7-14 days) to door. Get tracking after parcels were picked by Post/Truck.

Production time: 7 to 14 days to manufacture, but big order takes more time( approximately 20-30 days)

Discount of Soft Play

Discount depends on order amount, shipping address and shipping cost.

Discount will be updated on the order after submitting the order.

At least 10% discount for soft play packages.

At least 5% discount for total order amount more than $3000.

At least 10% discount for total order amount more than $5000.

Contact us to confirm discount before submitting order also ok.

Custom-made color and mock up for soft play

Custom-made color and making mock up for soft play is free.

We have 24 traditional unique colors, and Hundreds of other colors available. 

Contact us to confirm color before/after submitting the order are both ok.

We will contact you to confirm color if not specify the color when submitting the order.

Mock up and 3D rendering for soft play will be made for confirmation of colors.

How to place the order!

  1. Select items-Add to cart.  
  2. Add requirements– Note at the end of submitting order. Or contact us.
  3. Waiting for approval– We will put discount and approve the order.
  4. Order approved–Notification and Details of order will be emailed after the order was updated and approved. (Check spam box if email not found.)
  5. Make the payment-Click “pay this order” to make the payment via the Email.
  6. Choose Payment Method– Paypal, credit card, Alipay, Bank transfer.
  7. Finish the payment-Order will be arranged to production.
  8. Contact us if have any questions during placing the order.

  If do not want to proceed the order?

    No problem, just do not make the payment, the order won’t be proceeded.